What if it doesn't fit? Or the shade isn't right? Don't worry!
If you are not satisfied, we will gladly exchange or refund the item you have purchased. Of course certain conditions need to met and these are outlined below.
An exchange or refund will be issued provided that:
- You return the item within 14 days of purchase
- The item is unworn, and is in its original condition
- You return the item together with a copy of your receipt
- You have called customer service and obtained an RGA number.
How to Return an Item
Call our Customer Service team on 1800 658 791 between the hours of 8:30 am to 5:00 pm (EST) Monday - Friday.
Have your receipt with you when you call and know which item you would like to return.
The customer service team will issue you with an RGA (Return Goods Authority) Number, this number needs to be clearly printed on the package being returned to us.
The customer service team will also arrange for a courier to pick up the parcel being return, the courier will call you to confirm a suitable pick up time.
Address the parcel with the items being returned to us with the following address.
Stubbies Online Returns
41 Tradecoast Drive,
Eagle Farm. QLD 4009
Remember
Pack items safely for return to us, so they don't get damaged.
Write the return address & RGA number on the outside of the package being sent back.
Does it Cost me to Send an Item(s) Back?
Your first return (per order) is free, so there is no shipping fee charged to you.
If for some reason you need to make more than 1 return for items that have been delivered to you on the same date, then those returns will be charged at $10.
How Much will be Refunded?
The full cost of the item will be refunded to you if you elect for a refund and not an exchange.
Shipping and handling fees are not refundable, unless the items returned are being return because they are faulty.
What if my Item is Faulty?
In the unfortunate event that something has slipped through our quality process and arrived to you that you are not 100% happy with then please follow the above process for a full refund or exchange.
What if my Item has Been Worn, and Then I Discover it is Faulty.
Call our Customer Service team on 1800 658 791 between the hours of 8:30 am to 5:00 pm (EST) Monday - Friday. Have your receipt with you when you call, they will assist you with your faulty item and arrange for a full refund.